Are you products Certified Organic?
Our ingredients are always 100% natural, and most are certified Organic or Wildcrafted. All ingredients listed as Organic or Wildcrafted have received the proper certification by our suppliers.
What is the shelf life of your products?
Our products have an average shelf life of 9 months to 1 year. Products such as serums and cleansing oils will remain fresh and usable for up to 2 years. Please keep in mind that your products are made fresh, from natural whole food grade ingredients, so naturally your skin will benefit most if they are used as directed, and consistently, from the day you receive them.
Do you use fragrance Oils in your products?
No. We only believe in using natural and organic essential oil. All of our products use an essential oil blend.
Are your products vegan or cruelty-free
Yes! All of our products are cruelty-free, most are vegan. We purchase supplies and ingredients from suppliers who do not test on animals. All Natural Mixologist's products are tested on willing & happy humans, mostly friends and family.
What liquid should I use to mix with my facial masks?
Never use tap water for your facial masks. Tap water is heavily chlorinated and may affect the effectiveness of your facial mask.
For Dry skin - Rose Water and Honey
Maintains your skin’s pH balance. Rose water hydrates, revitalizes, moisturizes and smoothes out the skin. Honey simultaneously delivers moisture to parched skin.
For OIly/Acne Prone skin - Apple Cider Vingear
All natural astringent and absorbs excess oil.
For Combination Skin - Rose Water, Honey, or Milk
All three moisturizes Milk removes dust and dirt from the skin. All three also provides hydration
Should I use a facial serum my oily skin?
Contrary to popular belief, your skin needs oil. The reason your skin is oily is a lack of Linoleic acid that is found in seed oils. Plant and nut oils are ideal for moisturizing an oily skin type.
What is your Shipping Policy?
Your botanical skincare is made in small batches in our New Orleans location and at peak times are often made to order. All items will be shipped as quickly as possible as I know you are super excited to receive your products. Most orders will ship within 3-5 days. You will be notified if your order is expected to take a bit longer. I appreciate your patience. LOCAL PICK UP is available as well. Please contact me for details if you live in the New Orleans area.
If your order was not received?
Please email email@example.com to report any damages or not receipt* and we will send a replacement at no additional cost to you. Please report damages within 24 hours of delivery receipt. We will require documentation, so please be prepared to send e-mailed photos of the damage.
*Please note that we do not offer replacements for incorrect addresses or shipments shown as "delivered" in tracking update. However, we will do our best to work with you should such points of confusion arise. If a shipment was sent to an incorrectly entered address, the cost to reship is the sole responsibility of the recipient.
Refunds or Exchanges
Due to the botanical nature of our fresh made products, we do not take returns or exchanges on opened items.